The problem
Amtech Medical supplies medical centres with product systems matched to the way each practice works. The weak point was re-ordering. Someone had to notice stock was low at the cabinet, note it down, go back to a desk and key the order into another system. Every hand-off was a chance for an error or a delay, and in a busy practice the person doing it had better things to do. Amtech wanted ordering to happen where the stock is, by the person who can see it.
What we built
Rappid is an ordering app that ties directly into Amtech's product systems. Key staff open it at the cabinet, assess what is running low, and order straight from the phone or tablet in their hand. The order information goes into Amtech's systems once, so there is no re-keying and no double-handling. Applicable built the first release, then ran a couple of rounds of user feedback and further UX work to bed it in, which is how a tool like this goes from working to habitual.
The result
The app was well received from the start. After the follow-up rounds of user feedback and UX development, Amtech reports it is now a must-have tool in its users' working lives, and a key part of the company's market advantage in providing product systems closely matched to its clients' needs. The old site published no order volumes or time savings, so none are claimed here; the outcome Amtech points to is adoption, and that the app has become part of how its clients order.
Key takeaways
- Applicable built Amtech Medical's Rappid re-ordering app for staff in busy medical centres.
- Staff assess stock at the cabinet and order from a smartphone or tablet, with no double-handling of order information.
- Amtech describes Rappid as a must-have tool for users and a key part of its market advantage.
